Achieving More Through Active Management

Achieving More Through Active Management When discussing lower management and supervisory levels skills, management consultants often speak of Active Management Behaviours and how they affects operational performance. But what is Active management, how does it help to...

Redefining Human Resources – The New HR v2.0

In the past Human Resources (HR) used to be seen as a “fluffy” department dealing with payroll, employment statistics and performing recruitment and exit interviews. Its value was constantly questioned and the staff working there had a tendency of being...

The Case For Connecting Customer Care With Employee Engagement

As products and services offered by different providers are morphing into one another and prices are becoming comparable, the onus falls on businesses to start looking for a new competitive edge. One of the more recent approaches to this is Employee Engagement; the...
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