The MD of a mid-sized logistics, distribution & storage business realised that in order to stay in business, his operations needed a step change improvement. He tasked our consultants to help with the design and implementation of an Operational Excellence project....
A major player in the gambling industry reviewed his operations and discovered a number of issues which needed to be addressed: Both the casino and bingo overhead costs were out of control It was unclear how to compare the profitability of different sites or what...
The management of an IT outsourcing company was facing a number of operational challenges in its call centre. When this started affecting the overall performance and the bottom line, a decision was taken to proactively resolve the challenges. Uncovering the Challenges...
1. Introduction At the start of a recent operational improvement project, a high profile client asked the simple question “why am I required to provide an internal team to work alongside the consultants?”His view wasthat “this is what I am paying you...
According to a recent CEO Challenge survey, Operational Excellence is the second largest challenge facing CEOs in 2013. However, explaining operational excellence is difficult as it has a duality to it. On one hand it is a state of mind of the whole organisation; to...
When consultants talk about improving operations they often mention management systems, sometimes they call it Management Operating Systems, from time to time Management Control & Review system but they mean one and the same. This article will define the concept...
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