As products and services offered by different providers are morphing into one another and prices are becoming comparable, the onus falls on businesses to start looking for a new competitive edge. One of the more recent approaches to this is Employee Engagement; the...
Over the past 5-10 years customer service quality in the day to day environment has been reduced to a bare minimum. The old saying “the customer is always right” is no longer adhered to and it seems that cost is used as the only success factor for a...
I have extensively used both Lean and 6 Sigma in the projects I have delivered over the years. I strongly believe in both methodologies and believe that they can greatly improve performance when applied correctly and in combination with tailored management systems. It...
Businesses today are operating and evolving as they have always done. How they grow is more painful than ever before. Henry Ford fought to change the way the transportation industry operated. Instead of riding horses, he saw a future in cars, which brought about the...
Companies today are facing more challenges than ever before. New technologies and markets, sophisticated competition, economic downturn and constantly changing top management are just a few of the headaches that many large companies need to deal with on a daily basis....
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