Operational Excellence ( OpEx ) Definition

According to a recent CEO Challenge survey, Operational Excellence is the second largest challenge facing CEOs in 2013. However, explaining operational excellence is difficult as it has a duality to it. On one hand it is a state of mind of the whole organisation; to...

Management System Explained

When consultants talk about improving operations they often mention management systems, sometimes they call it Management Operating Systems, from time to time Management Control & Review system but they mean one and the same. This article will define the concept...

Achieving More Through Active Management

Achieving More Through Active Management When discussing lower management and supervisory levels skills, management consultants often speak of Active Management Behaviours and how they affects operational performance. But what is Active management, how does it help to...

Redefining Human Resources – The New HR v2.0

In the past Human Resources (HR) used to be seen as a “fluffy” department dealing with payroll, employment statistics and performing recruitment and exit interviews. Its value was constantly questioned and the staff working there had a tendency of being...

The Case For Connecting Customer Care With Employee Engagement

As products and services offered by different providers are morphing into one another and prices are becoming comparable, the onus falls on businesses to start looking for a new competitive edge. One of the more recent approaches to this is Employee Engagement; the...

Does Lean 6 Sigma Lead To Operational Stagnation?

I have extensively used both Lean and 6 Sigma in the projects I have delivered over the years. I strongly believe in both methodologies and believe that they can greatly improve performance when applied correctly and in combination with tailored management systems. It...
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