According to a recent CEO Challenge survey, Operational Excellence is the second largest challenge facing CEOs in 2013. However, explaining operational excellence is difficult as it has a duality to it. On one hand it is a state of mind of the whole organisation; to...
When consultants talk about improving operations they often mention management systems, sometimes they call it Management Operating Systems, from time to time Management Control & Review system but they mean one and the same. This article will define the concept...
Achieving More Through Active Management When discussing lower management and supervisory levels skills, management consultants often speak of Active Management Behaviours and how they affects operational performance. But what is Active management, how does it help to...
One of the main reasons for not achieving the expected profit in any large company, is over spending on resources required to do the work. This can take the form of weak purchasing processes, production waste or using too many resources to do the job. This white paper...
In the past Human Resources (HR) used to be seen as a “fluffy” department dealing with payroll, employment statistics and performing recruitment and exit interviews. Its value was constantly questioned and the staff working there had a tendency of being...
What if you could get your employees to show the same care and engagement as you expect from your top supervisors and managers? Employee Engagement achieves just that but implementing it is not a quick win. What is Employee Engagement (EE)? Employee Engagement is a...
Every company has a heartbeat; it is the reoccurring managerial performance control and redirection, or simply – cyclic management. The idea of cyclic management is based on the fact that everything in a company repeats itself, from the production shift always...
As products and services offered by different providers are morphing into one another and prices are becoming comparable, the onus falls on businesses to start looking for a new competitive edge. One of the more recent approaches to this is Employee Engagement; the...
Over the past 5-10 years customer service quality in the day to day environment has been reduced to a bare minimum. The old saying “the customer is always right” is no longer adhered to and it seems that cost is used as the only success factor for a...
I have extensively used both Lean and 6 Sigma in the projects I have delivered over the years. I strongly believe in both methodologies and believe that they can greatly improve performance when applied correctly and in combination with tailored management systems. It...