In the declining economical market the client decided that this was a great opportunity to decrease the costs of goods purchased. Unfortunately the Sourcing department was constantly saying that decreasing the price of purchased goods was not really an option and that...
The MD of a mid-sized logistics, distribution & storage business realised that in order to stay in business, his operations needed a step change improvement. He tasked our consultants to help with the design and implementation of an Operational Excellence project....
A major player in the gambling industry reviewed his operations and discovered a number of issues which needed to be addressed: Both the casino and bingo overhead costs were out of control It was unclear how to compare the profitability of different sites or what...
The management of an IT outsourcing company was facing a number of operational challenges in its call centre. When this started affecting the overall performance and the bottom line, a decision was taken to proactively resolve the challenges. Uncovering the Challenges...
1. Introduction At the start of a recent operational improvement project, a high profile client asked the simple question “why am I required to provide an internal team to work alongside the consultants?”His view wasthat “this is what I am paying you...