Turning Around a Logistics, Distribution & Storage Business

The MD of a mid-sized logistics, distribution & storage business realised that in order to stay in business, his operations needed a step change improvement. He tasked our consultants to help with the design and implementation of an Operational Excellence project....

Getting a Gambling Business Back On Track

A major player in the gambling industry reviewed his operations and discovered a number of issues which needed to be addressed: Both the casino and bingo overhead costs were out of control It was unclear how to compare the profitability of different sites or what...

Improving Call Centre Operations Through Employee Engagement

The management of an IT outsourcing company was facing a number of operational challenges in its call centre. When this started affecting the overall performance and the bottom line, a decision was taken to proactively resolve the challenges. Uncovering the Challenges...
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